HSD Dynamics: One Year Reflection

Reflecting our Mission, Vision, and Values

Jacqueline Edwards, Director, Maricopa County Human Services Department

The old system lacked the modern quality-control measures built into modern platforms. For example, staff might enter data twice, leading not only to duplicate entries but also inefficiencies by using double the amount of staff time to perform the work, only to discover down the line, the duplication. The legacy system also promoted a siloed service model in that each HSD neighborhood’s programs and services would have separate data that was not connected to a central system. Not only was this inefficient, but it also made cross-division collaboration more difficult.


The process began in 2018 with a needs assessment and review of the available systems and costs. In 2019, HSD partnered with Microsoft to develop a pilot project using Microsoft Dynamics. After a successful proof of concept was developed, an RFP was issued in 2020. A vendor was selected to develop the system and in 2021, the system was implemented across HSD.

How Dynamics Benefits People

Shawn Pierce, Deputy Director, Maricopa County Human Services Department

Shawn Pierce, Deputy Director, Maricopa County Human Services Department

HSD Dynamics in Action

HSD Dynamics is already making a significant impact on the ability of Maricopa County residents to access available services. Below is a look at how active the system has been since its inception.

About Maricopa County Human Services

As the fourth largest county in the nation home to some of the nation’s fastest-growing cities, Maricopa County’s population is large, growing and more diverse than ever. Maricopa County’s Human Services Department has five divisions that provide services and programs to people of all ages and abilities to promote their well-being. From offering early education to career training and employment services to case management for aging and adults with disabilities — the Human Services Department serves as a leader in the region to support strong families, neighborhoods, and community relationships. Learn more about the financial, educational, and support resources available to eligible Maricopa County residents at www.HSD.maricopa.gov.



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