Maricopa County Unveils Redesigned Website, Focused on Resident Experience

Maricopa County’s website redesign project got a big boost with word that Bill Gates would be involved. Turns out, it wasn’t the Bill Gates everyone was expecting.
  • Google search tool that returns more relevant results and less clutter
  • Consistent look across all pages, with total pages reduced by 20% so the stuff you don’t want doesn’t get in the way of finding the stuff you do
  • Improvements to the mobile experience which include a menu that follows you when you scroll; larger text that makes reading easier; and large buttons that improve ease of navigation
  • Common requests/tasks spotlighted and accessible in just a few clicks
  • Step-by-step instruction pages for more complex processes such as permitting
  • More online payment and submitting options
  • A “contact us” page that makes connecting with us easier. Search by department or by task. Go directly to the information you want on the website, or find a number to call. Phone numbers are “click to dial” on mobile.
  • Quick access to job opportunities on each department page. You’ll understand why Maricopa County jobs are government jobs that feel like anything but government.
  • A better newsroom so you can get updates about public health, elections, and other topics straight from the source. This year, we’ve been tracking Hepatitis A and West Nile Virus; providing air quality and weather alerts; and, reporting on actions taken by the Board of Supervisors.
  • A comprehensive reference page “About Maricopa County” for Census statistics, government structure, current leadership, and more. Great for engaged residents of all ages!
What good is a new website if it can’t connect you to puppies?
A redesigned website will help residents who just want to “get beep done.”
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2009
2019 (prior to redesign)

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